Our mission is to provide innovative services critical to society, unlocking a cleaner, better and more profitable future. Working towards this goal, Volue has become a leading technology supplier and enabler of the green transition, helping energy companies simplify and optimize everyday operations.
We are now looking for a Customer Success Manager who can help us to continuously improve Volue’s ability to provide value to customers in line with the Volue mission.
In this role you will be engaging with customers of different shapes and sizes across Europe, with the goal of enabling them to manage and trade their energy portfolios using Volue’s software solutions. In order to achieve this, you will be working closely with a diverse and international team, not only within Customer Success, but also different areas within Volue (Product, Sales, Development, etc.)
$ads={1}
What you will be doing to make a difference:
- Proactively engaging with customers in a wide variety of roles, from traders to developers and PMs, with the goal of understanding their requirements around our products and to offer additional services
- Offering consulting and specialized training to enable the customer to maximize the value derived from our products
- Maintaining an active communication channel with internal stakeholders (e.g. Product/Sales/Development)
- Supporting the team in other Customer Success-related tasks (e.g. onboarding, webinars, etc.) and help us constantly improve our internal workflow
What you need to succeed:
- A degree in engineering, business, economics or similar
- Proven energy industry expertise, relevant trading / investments background or previous experience in consultancy, CS or Product Management role
- High level of organizational skills and business pragmatism, ideally with a very customer- or sales-oriented working style
- You are a team player with a growth mindset
- Strong analytical reasoning (any experience with data or statistical analysis would be considered an asset)
- Solid business sense and a natural willingness to constantly optimize existing services and processes.
- Fluency in English as well as German language
Reasons to join Volue team and what we offer:
- Large degree of influence in shaping & developing the role further
- Great colleagues in one of Europe’s most exciting green tech companies with innovative and international work environment
- Flexible working hours & competitive compensation package
The position reports to the Team Lead of Customer Success and cooperates closely with different Sales and Product teams. We are looking to hire for Volue office in Munich, but will be ready to consider other locations for the right candidate.
In Volue, we cherish each employee’s competence, ideas and personality. Let your skills and talent be a part of our team – and let us leave our mark on the world together!
Company Culture
In Volue, we believe that in order to be a successful company, we need to bring everyone to the table.
We look at diversity as a competitive advantage. A diverse workforce enables better decision-making and creates more value. By inclusion, we refer to the sense of belonging and being part of a community at work. We want the people of Volue to feel welcome, valued and not least encouraged to bring their whole, unique selves to work.
Volue is about people. From staff to client, people are at the center of all our operations, and we always strive for a flat structure where everyone feels included, appreciated and recognized for their individual efforts. Or as we call it "ONE Volue". We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background or religious beliefs.
