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Imagina Software, LLC, is a global software development and consultant company that provides end-to-end services—from creating a data-driven strategy and delivering UX services to building e-commerce/software solutions for a variety of clients in the US and Europe.
Job Purpose
We are looking for a Azure Helpdesk Technician Junior
What We Are Looking For
- Minimum 1 year Supporting in diferent Technologies
- Fluency in English
- Should have experience researching, analyzing, and interpreting system problems
- Bachelor's degree in computer science, information technology, or a similar field
- Excellent analytical and troubleshooting skills
- Strong customer service skills
Task
- Responding to clients' support inquiries via email, chat, phone or remote access
- Diagnosing and effectively resolving technical issues
- Talking the client through basic problem-solving processes
- Writing training manuals
- Escalating requests to appropriate tier level or supervisors as needed
- Tracking request issues and inform the user of the status
- Managing service desk knowledge base requests with documentation for future inquiries
What we offer in return
- Off-the-Charts Career Growth: Сlear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing
- Well-being Is Top Priority: Parental leave, paid time off, comprehensive health and medical plans
- Real Work-Life Balance: Remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level
- Culture of Success: Culture of collaboration that encourages innovation every step of the way; 20 offices spanning four continents bring diverse perspectives that drive tangible results for our clients worldwide
Grow your career with IMAGINA and discover exciting opportunities while doing the work you love!
Job Types: Full-time, Part-time, Contract
Contract length: 12 months
Part-time hours: 40 per week
Salary: $2,000,000 - $3,500,000 per month
Education:
- High school or equivalent (Preferred)
Experience:
- Help Desk: 1 year (Required)
- Azure Cloud Services: 1 year (Preferred)
Language:
- English (Required)
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