- Monitor daily Beep Delivery orders and ensure completion within SLA target.
- Solving tickets according to SOP provided
- Attend to tickets triggered accordingly within SLA.
- Always be online for chat and calls while attending to tickets throughout the working hours.
- Resolves problems by clarifying the customer/merchant complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Communicate closely with the 3PL partners to check on daily status of riders.
- File reports of rider feedback, late delivery or damaged item to respective 3PL partners.
- Making sure that the customer and merchant complains will be updated to them directly via call or email.
- Continuously evaluate and identify opportunities to improve processes that will positively impact customer and merchant experience.
- To report of any irregularities or technical issues related to the orders or system.
- Adhere to work schedule
Job Types: Full-time, Permanent
Salary: ₹12,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Experience:
- Technical support: 1 year (Required)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Application Deadline: 10/09/2023
Expected Start Date: 01/10/2023
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